If you have any questions, take a look at our most frequently asked below and if this still doesn't help, please contact us!
Can we make any size door?
Yes, with considerations, door weight, hinge type, how they swing etc. Please give us a call and we can advise on best practice.
Do you offer trade discounts or run seasonal discounts?
No, maintaining consistent pricing throughout the year helps us build trust with our customers, as they don’t have to worry about fluctuating prices. It also allows us to avoid the pitfalls of artificially inflating prices during peak seasons only to offer discounts later, which can sometimes feel a bit misleading or create the impression of false value. By sticking with a fair and steady price year-round our customers appreciate the simplicity and transparency of our pricing. This approach aligns with the idea of offering good value without the need for constant sales or promotions. That said we can offer discounts for large orders if you have a project that allows us to mass produce the same or similar products. The volume would need to be at least 100 items. Please contact us for further details.
What is your lead time?
Our lead times are constantly changing and depend on our current workload. For the most up to date lead time, just drop us an email.
Can you fit my new kitchen or my doors?
Yes, we’d be delighted to help! We collaborate closely with a select group of trusted fitters located near us. They typically work within a 50-mile radius of our location. If you’re within this area, we can arrange the fitting for you. For those outside this radius, we recommend using a local fitter for cost efficiency. We’re always happy to assist your chosen fitter by explaining the fitting process for our products to ensure everything goes smoothly.
Where does your timber come from?
Our timber is sourced through a trusted local supplier committed to sustainability throughout the chain of custody. The oak we use comes from a company in Northern Italy, which owns and manages forestry concessions in Croatia. Our tulipwood is sourced from the Appalachian Mountains in the United States. We work exclusively with this supplier to ensure that all our timber is sustainably and responsibly sourced.
Where does your MDF come from?
Again, the same as our timber, only from sustainable sources. Our MDF is produced in Belgium and passes to another company based local to us.
Will you ship abroad?
Although occasional, we do ship abroad, we have undertaken projects as far away as the British Virgin Islands. There is some shipping paperwork involved but it is fairly straight forward. Please call to discuss.
Do you provide samples?
You can order samples through the dedicated section on our website. Our samples are 300mm square and available in all our door designs. They are more affordable when ordered in a standard colour, but if you’d like a custom colour, there is a small additional cost. If you place a purchase with us, we will refund the cost of your sample.
Should I paint my doors the same colour as my walls?
While our colour matching is highly accurate, our paints use a different formula than typical off-the-shelf products, which can result in slight variations in the finish. The colour itself will match, but it may appear slightly different. For this reason, it’s usually best to choose a complementary colour for your doors.
Do you offer a warranty?
We aim to create products of the highest quality. However, if something does go wrong and it's our fault, we believe it’s better to handle it ourselves. Instead of relying on a third-party insurance company for compensation, we offer our own commitment to fix the issue. This approach is more customer-focused. It allows us to work directly with our customers, providing reassurance that we can resolve the issue in-house. We maintain full control over the process, ensuring a high standard of service.